Returns & Refunds Policy
Last updated: September 9, 2026
Thank you for shopping with Dregsoxiety.
Most of our products are custom printed or made to order specifically after your purchase is placed. Because these items are produced especially for each order, all sales are final except when an item is defective, damaged, misprinted, or we make an error fulfilling your order.
All Sales Are Final
We do not accept returns, exchanges, or refunds for:
- ordering the wrong size
- selecting the wrong color
- ordering the wrong product or design
- changing your mind after ordering
- buyer’s remorse
- ordering the wrong quantity
- not liking the fit or style after receiving the item
- minor color differences caused by screens, monitors, garment materials, or normal printing variation
- packages returned because an incorrect or incomplete shipping address was provided by the customer
- refused or unclaimed packages
Please review your product, size, color, quantity, shipping address, and other order details carefully before completing your purchase.
CustomCat likewise states that it generally does not provide returns, refunds, or replacements for customer-selection errors such as incorrect sizes, designs, or colors.
If We Make a Mistake, We Will Fix It
If your order arrives with a problem caused by production or fulfillment, please contact us.
Examples include:
- wrong product received
- wrong size or color shipped compared with what you ordered
- incorrect design printed
- significant printing defect
- damaged item
- defective garment or product
- missing item from your order
- other verified production or fulfillment error
When the issue is confirmed, we will provide an appropriate resolution, typically a replacement at no additional cost.
CustomCat guarantees its workmanship and provides replacements for qualifying defects or errors on its part.
Reporting a Problem
Please contact us as soon as reasonably possible after receiving your order.
Include:
- your order number
- your name and email address
- a description of the problem
- clear photographs showing the issue
- a photo of the shipping label or packaging if relevant
Photos are important because print-on-demand fulfillment providers generally require photographic evidence to verify damaged, defective, misprinted, or incorrect items. CustomCat specifically requests photos when processing replacement claims.
Do Not Return Items Without Authorization
Please do not mail an item back unless we specifically instruct you to do so.
Our fulfillment partners generally do not process customer returns directly. CustomCat states that customers should contact the store owner and that items returned to its production facility may be donated rather than returned to inventory.
If a physical return is necessary, we will provide instructions.
Size and Fit
Please review available size charts before ordering.
Because products are made to order, we cannot provide refunds or exchanges when the size ordered is the size received but does not fit as expected.
Garment sizing can vary slightly by manufacturer, style, fabric, and cut.
Color and Printing Variations
Product images and mockups are intended to provide a close representation of the final product.
However, slight variations can occur due to:
- monitor and device color settings
- garment color and fabric
- printing method
- normal manufacturing tolerances
Minor differences that fall within normal print-on-demand production variation are not considered defects.
Order Changes and Cancellations
Because orders may enter production quickly, we cannot guarantee that an order can be changed or canceled after it is placed.
If you notice an error immediately after ordering, contact us as soon as possible. We will make a reasonable effort to help if production has not started, but changes or cancellation cannot be guaranteed.
Once production has begun, the order is considered final.
Incorrect or Undeliverable Addresses
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned, lost, or undeliverable because the customer entered an incorrect or incomplete address, we generally cannot provide a refund or free replacement.
If the order must be produced and shipped again, additional product and shipping charges may apply.
CustomCat states that orders returned to its fulfillment facility due to refused or undeliverable delivery are not refunded and must be reprinted as a new order if reshipment is desired.
Lost Packages
If tracking shows unusual delay or a package appears to be lost in transit, contact us so we can review the shipment.
We will work with our fulfillment and shipping partners to determine the appropriate resolution.
A package marked delivered by the carrier but reported missing may require additional investigation before a replacement or refund is considered.
Refunds
Refunds are not normally issued for made-to-order products.
When a verified problem cannot reasonably be corrected with a replacement, we may issue a refund at our discretion or when required by applicable law.
Approved refunds will be issued to the original payment method.
Processing times after a refund is issued depend on your bank or payment provider.
Legal Rights
Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable consumer-protection law.
Contact Us
If there is a problem with your order, please contact us through our Contact Us page.
We want you to receive the product you ordered in good condition. If we make a mistake, we will make it right.